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The screenshot below shows that regardless of which version is used when the participant is attending a Lync Web Conference where the Lync AVMCU is handling the video then the shared video is still limited to VGA as Lync Server does not support p HD video in multi-party conferences.

Hi Jeff, great article! After completion of the second upload the Info menu should reflect the latest firmware package e. On the second step received the following results: The Polycom CX has been discontinued by the manufacturer.

Updating the CX5000 and RoundTable Firmware

Please feel free to contact us with any questions at This is why introduction of HD cameras has no impact on the polyxom video ribbon quality.

The Update process was gone without any problems and all looks good. March 30, Tweet. April 22, at 6: November 4, at 5: Attempting to reboot the CX device….


Yes, it was an Avaya PBX in my case.

We are out of warranty — unfortunately. Everything working fine in the past 2 weeks.

Polycom CX Lync Phone – VoIP Supply

February 20, at 8: You must have JavaScript enabled in your browser cx500 utilize the functionality of this website. Avoid the use of USB 3. I have one older cx Upon rebooting the device will start to install the new firmware automatically. Tagged cxmicrosoft roundtablepolycom cx unified conference stationvideo conferencingvoip: Hi Jeff, Thanks for the useful post. February 13, at 8: Let this process complete with touching the device.

March 20, at March 12, at 7: I am hoping somebody can help. We investigated if this could be some kind of issue with a certain Firmware version but we are not able to find any relation to a firmware version. My only guess is that the initial command is somehow feeding additional buffered characters into the passcode prompt.

August 11, at 4: Polycom and Microsoft today announced that “as part of Microsoft’s vision to broaden the availability of Microsoft RoundTable, Polycom has licensed the right to distribute RoundTable, effective April 13, Mail will not be published required.

So we cannot upgrade the second firmware file as the reboot happens before then. This difference is always less the frame loss percentage. I tried doing a factory reset, and while holding reset, the mic lights polgcom red, but nothing else happens. Try playing with the case in the second filename path in different formats as it appears the command does not like the referece to ‘nk. So if the package upload times-out or fails before completing make sure that the device is connected to a USB 2.


I’ll test this out when I get a chance and update the article if I can reproduce it. Wondering if you have any polycoj.

February 11, at 9: I’ve had the same problem. May 29, at 9: I had to first factory reset with call pickupreset buttons then hold down the flash button for at least 6 sec. After I try to copy nk files in the polycom it says that here is not enough space in the disk. Are you aware of polydom firmware upgrade or driver issue with the new HD units? I don’t have any other firmware to try except the one available on PLCM support site.